FAQ

There is a Sultanbet app available for Android. To download it, go to the bottom of the page and find the 'Download Android App' link. If you are using IOS, you can access the website through the mobile version on your browser.

You will be able to create an account on Sultanbet if you are over 18 years old and are located within one of the countries we service. To check if registration on Sultanbet is allowed in your country, click on the Register button and review the list of allowed countries from the drop-down menu.

Our website works only with reputable providers. The games we offer are all based on an RNG (Random Number Generator) mechanic which ensures that every spin is purely random and it is impossible for our games to follow any pattern.

To place a single bet, open the "Sports" or the "In-play" section and choose an event. Once you find the event, click on the selection you want to bet on and your pick will automatically appear in the Bet Slip. Once you enter your bet, type the amount you wish to wager into the 'Stake' box and click 'Confirm'.

Once a Free Bet is credited to your Sultanbet account, you need to choose the event you’re going to bet on and you will be able to see the Free Bet option in the bet slip immediately. Please keep in mind that the Free Bet will not appear if your selection is not within the allowed minimum and maximum odds.

To deposit money, please log in and click on the Deposit button at the top of the page. You can choose your preferred payment method from the ones listed and type in the amount you wish to deposit, then click on 'Make deposit'. After that, simply follow the steps on the provider page.

To withdraw your winnings, please click on your Username and find the 'Withdraw Now' section. Select the appropriate payout method and type in the amount you wish to withdraw. Fill in any other necessary fields and click on 'Withdraw Now', then follow the steps on the provider page. Please keep in mind that you should always withdraw using the method you deposited with.

Once account verification is necessary, you will be contacted by the relevant team via email. Simply follow the instructions provided in the email.

"Before you start your gaming experience, make sure you have a set budget in mind. Never spend more than you can afford. As a rule of thumb, play only with money you can afford to lose.

It is our priority to ensure you have a safe and enjoyable experience. If you ever feel like you are losing control over your gambling, make sure to take the appropriate measures. Visit our Responsible Gambling page for more information on the tools we provide to help you gamble responsibly: https://sultanbet.com/en/responsible-gambling.

You can set up deposit limits or apply self-exclusion to your account if you feel like you need some help controlling your gambling. Please don't hesitate to contact our Customer Support team - our advisers are there to assist you and help you decide on the best option for you."

You can reach our Customer Support team via Live Chat or email.

To connect to the Live Chat, please find the chat icon at the bottom right corner of the page, fill in your details, and click 'Start Chatting'. Our team is at your disposal 24/7. We are available during all holidays.

You can also send us an email to support@sultanbet.com or use the message form on our Contact Us page: https://sultanbet.com/en/contact-us

Sultanbet operates under the laws of Curaçao with a valid Certificate of Operation under the Curaçao Gaming Control Board.

You can only change your account's currency if you have never had any activity on your account - this includes attempting financial transactions and entering any of the website's sections. If you wish to change the currency on your account, please contact Customer Support.

If you are unable to see the winnings on your account, please try the following:

- Clear your browser's cache and cookies

- Refresh the page

- Log out and log in again

If the above doesn't work, please contact our Customer Support team.

In order to place a multibet, you must first select at least two different outcomes of different events. This will enable the Multibet tab in your Bet Slip. Add your bets to the Multibet Bet Slip by clicking on the selections you wish to bet on. As you add bets to your Bet Slip you will notice the 'Total Odds' changing. Once you have added your bets to the Multibet Bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box. As you add more bets to the slip you will notice the 'Potential Winnings' change according to the 'Total Odds'. Once you enter all the bets, check to see if you‘re satisfied with your selection, and if you are, click 'Confirm'. You can add up to 30 bets to your Multibet. Note: You must be a registered Sultanbet user in order to place bets.

To find your Free Spins, please make sure to enter the game the Free Spins were credited on. If you are unable to find your Free Spins within the game, please wait 15 minutes and try again. If the Free Spins still do not appear in the game, please contact Customer Support.

If you are unable to see the deposited funds in your balance, please allow 30 minutes for the transaction to go through. Make sure the funds have been deducted from your payment account. If you still cannot find your deposit, please make a screenshot of the transaction and contact Customer Support.

Please keep in mind that your account needs to be verified in order to be able to withdraw. If you haven't completed account verification yet, you can still issue a withdrawal - the relevant team will contact you about your verification. If you played with a bonus, please note that you need to fully wager your bonus in order to withdraw. If you played with your deposit, you need to wager it one time before you can withdraw.

It is important to verify your account to ensure that you are the account holder. That way we can ensure that all transactions reach the correct person.

To set up a deposit limit, click on your Username and find the option for Responsible Gambling (Resp. Gamb.). From there, click on 'Set your deposits limits', select the Period (Daily, Weekly, Monthly) and write down the amount of the deposit limit. After that, click 'Submit'.

You need to provide your Full Name (or alternatively, your Username), Email address, and Date of Birth on Live Chat so that our team can confirm we are connected to the account owner before providing any account-specific information. This safety measure will ensure your account details will never be shared with anyone other than you.

It is very easy to set up a new Sultanbet account.

In order to place your bets at Sultanbet you must first register a new account. To do so, go to the Sultanbet page and click on the 'Register' button. From there, fill in all fields. It is very important that you provide us with correct personal information so that we can provide you with the best online betting services. Keep in mind that to register on Sultanbet, you need to be over 18 years of age.

The company reserves the right to deny customers who provide false information as well as refuse them the payment of any winnings and/or money withdrawal requests. At any time the company may request additional information from any user. Upon request, the user is obligated to provide an official document in order to prove their identity such as a passport, driver's license or identity card.

Once the user has registered and was approved by Sultanbet, they will be provided with an account which can only be used by the registered person.

It is not possible to change your username after registration.

If a game is not opening, it might be restricted in your region. Make sure you are not using any VPN at the moment. Additionally, please keep in mind that there might be unscheduled maintenance from the game's provider. If you are unable to open a game, feel free to contact Customer Support.

In order to place a system bet, you must first select at least three different outcomes of different events. This will enable the System tab in your Bet Slip. Add your bets to the System Bet Slip by clicking on the selections you wish to bet on. Once you have added your bets to the System Bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box. Below the 'Stake' box you will see check boxes that allow you to select the type of system you wish to bet on. If you add more bets to the slip you will notice the 'Potential Winnings' change along with the types of Systems available for betting. As you change the System bet type you will notice your 'Overall Stake' and 'Potential Winnings' change as well. Once you enter all the bets, check to see if you‘re satisfied with your selection, and if you are, click 'Confirm'. You can add up to eight bets to your System bet. Note: You must be a registered Sultanbet user in order to place bets.

To review the wagering of your bonus, you can click on your Username and go to 'Bonus History'. From there, find the bonus you wish to review. The amount wagered should appear under 'Wagering'.

If you do not see your preferred payment method in the Deposit section, please clear your browser's temporary files such as cache and cookies, disable Ad-Block, and try again. If you are still unable to see it, keep in mind that it might be unavailable at the moment. If there is a payment method you'd like to see in the future, feel free to share that with our Customer Support team, as we always gather feedback from customers to provide you with the most enjoyable Sultanbet experience.

If you want to cancel your withdrawal request, you are able to do it before it is processed. Click on your Username > My Account > Withdraw, then choose the withdrawal request that you want to cancel. Your money will be transferred back to your gaming account within a few minutes. Note: You must be a registered Sultanbet user to deposit/withdraw money at Sultanbet.

The documents usually required for verification are ID, Address Verification (such as utility bill or bank statement), and a picture of yourself holding your ID (selfie with the ID) with time stamp.

Please keep in mind that depending on the situation, the relevant team might require additional documents from you.

To apply self-exclustion on your account, click on your Username and find the option for Responsible Gambling (Resp. Gamb.). From there, click on 'Self Exclusion', select the Period (24 Hours, 1 Week, 1 Month) and click 'Submit'.

Sultanbet takes your privacy and security very seriously. All data and personal information is protected by the industry leading security features and encryption methods. Visit the Security & Privacy page to find out more.

To write in the Live Casino game chat, please make sure you follow the instructions listed. It is often necessary to place a bet in order to be able to participate in the chat discussion.

We aim to settle your bets as quickly as possible. Our customers are our highest priority at Sultanbet and therefore we do our best to process all the bets in time. A delay could occur due to the requirement of official validation for the outcome of the event. Should you encounter any issues with the settlement of your bets, please contact our Customer Service who will rectify this as soon as possible.

Make sure you are using your bonus money on the correct section of the website. For example, you can use a Sports bonus to play bet on Sports, but you will not be able to play in the Casino section with it.

All withdrawals are usually processed within 2 business days. Please keep in mind that this doesn't include weekends and bank holidays. If you are unsure about the processing time of your withdrawal, feel free to reach out to Customer Support.

If you are having trouble accessing your Sultanbet account, don’t hesitate to contact our customer support team at support@sultanbet.com or via Live Chat, and we’re going to help you solve any issues as soon as possible. Please note that a forgotten password is the most common unsuccessful login cause. However, your account could have been blocked due to the absence of sufficient identity documentation that must be presented within 30 days following your registration. If it has been longer than 24 months since your last login, your account was automatically labelled as inactive and closed. If you have any additional questions or would like to make an enquiry about re-opening your account, please contact us at support@sultanbet.com

To choose the right Casino game, keep in mind your spending and winning preferences. Many games allow for bet level adjustment so that you can increase or decrease the amount you spend on each spin, and some games offer adjustable volatility which allows you to choose the way wins in the game are distributed to you. You can review Casino games by Provider, popularity, or type.

You can choose the type of odds displayed on your screen by entering the "Sports" section and clicking on the "Settings". Ad rop down menu will appear allowing you to choose from decimal, American and fractional odds.

To review your bonus history, click on your Username and go to 'Bonus History'.

As a registered user, you can follow all of your transactions, bets in play and results at any time through the following options:

- Transaction History

- Game history

You can find these fields by clicking on your username button.

No. Once a bet has been confirmed, a bet cannot be cancelled.

At Sultanbet, we offer a variety of bonuses designed to give you the best experience regarding winnings and playtime. Having extra funds to explore new games, placing less risky bets, or simply enjoying your favourite games for longer are just a few pros of Sultanbet bonuses. The main bonus types we offer are reload bonuses, free spins, free bets, and cash bonuses. You can find the promotions you are eligible for on our Promotions page.

You can adjust your account settings by clicking on your username button and selecting ‘My Account’.

"Cash out option is available for all markets that have a dollar sign next to their name. If you place a bet on such a market, you will be able to cash it out if that's what you choose. Cash out button and amount appear on the Bet Slip after making a bet on a market for which the option is available. The amount that is cashed out and received in the balance is the amount displayed at the moment when the cash out button is clicked. Cash out option is available for both live and pre-match bets."

"Of course, it’s important to understand that bonuses come with particular terms and conditions. These might include wagering requirements (the amount you need to bet before withdrawing bonus winnings) and game and time restrictions. Reading and understanding these conditions before claiming any bonus is crucial to ensure a smooth and rewarding experience.

List of games that are excluded from contributing towards the wagering requirements of all bonuses:

Aviator

When Lambo

F777 Fighter

Pipa Crash"

No. One account covers it all – while logged in, you will be able to bet on any sports, play in the Casino, as well as use any other services you see on the Sultanbet website. The funds in your account will be accessible for any and all of the games.

Keep in mind that not all games contribute to the bonus wagering. For example, some Live Casino games contribute only partially to bonus wagering.